Sect. A. Communicating in everyday life -- 1. Speaking and writing -- 2. Business letters -- 3. Fax and email -- 4. Applying for a job -- 5. Interviews -- 6. Organizing a meeting -- 7. Presentations -- 8. Reports -- 9. Essays, papers, and dissertations -- 10. Meeting the media -- Sect. B. Getting the message across -- 11. Audience -- 12. Subject -- 13. Time and place -- 14. Purpose -- 15. Different ways of communicating -- Sect. C. The English language -- 16. Talking about English -- 17. Introduction to grammar -- 18. More about grammar -- 19. Vocabulary -- 20. Spelling -- 21. Punctuation -- 22. Speech -- Sect. D. The process of writing -- 23. Planning and research -- 24. Writing, drafting, and revising -- 25. Getting it on the page -- 26. Using technology.